Global Technical Support &
Industrial Machinery Services
Complete after-sales service, machine installation, operator training, spare parts supply and remote technical support for plastic packaging machinery worldwide. Average response time within 4 hours — 24/7 support in 30+ countries.
Plastic Machinery Service & Support Solutions
Comprehensive after-sales technical services for film blowing, bag making, printing and recycling equipment
Installation & Commissioning
Overseas engineer installation, machine commissioning, production line setup, and factory layout assistance for packaging machinery worldwide.
- On-site installation by certified engineers
- Full production line commissioning & testing
- Factory layout planning & optimization
- Production trial run with your materials
Operator Training Program
Comprehensive machine operation, maintenance, and production optimization training for your operators — delivered on-site or remotely.
- Machine operation & safety training
- Routine maintenance & troubleshooting
- Production parameter optimization
- Material handling & quality control
Արտասովոր պահեստամասերի մատակարարում
Original manufacturer spare parts for all machine models — screw barrels, heaters, die heads, air rings, inverters, PLCs, cutting blades, and more.
- OEM screw & barrel assemblies
- Heating elements & thermocouples
- Die heads, air rings & bubble cages
- Motors, inverters, PLC controllers
Remote Technical Support
Instant WhatsApp video troubleshooting, remote PLC diagnostics, and online parameter guidance — available 24/7 with average 4-hour response.
- WhatsApp video live troubleshooting
- Remote PLC & HMI diagnostics
- Parameter adjustment guidance
- Online fault code interpretation
Preventive Maintenance
Regular inspection plans, lubrication system maintenance, electrical system checks, and scheduled parts replacement to maximize machine lifespan.
- Scheduled inspection & maintenance plans
- Gearbox & lubrication system servicing
- Electrical & control system checks
- Wear part replacement scheduling
Upgrades & Retrofitting
Modernize existing machinery with control system upgrades, performance enhancement retrofits, and energy efficiency improvements.
- PLC & HMI system modernization
- Motor & drive efficiency upgrades
- Անվտանգության համապատասխանեցման վերակառուցում
- Production capacity enhancement
How Our Service Process Works
From initial inquiry to ongoing after-sales support — our structured workflow
Inquiry
Submit service request
Analysis
Technical evaluation
Proposal
Solution & quotation
Execution
Install / Repair / Train
Follow-Up
Quality check & support
Common Production Problems & Solutions
Troubleshooting guides for the most frequent packaging machinery issues
Uneven Film Thickness
Possible causes: Air ring instability, incorrect temperature setting, screw wear, inconsistent die gap.
Solutions: Calibrate air ring airflow, optimize heating zone temperatures (±2°C), replace worn screw, adjust die gap uniformity.
Related machine: Ֆիլմ փչող մեքենա
Bag Sealing Not Strong Enough
Possible causes: Low sealing temperature, incorrect sealing pressure, worn sealing blade, material contamination.
Solutions: Increase sealing temperature by 5-10°C increments, adjust pneumatic pressure, replace sealing blade, check material purity.
Related machine: Չանթիկների պատրաստման մեքենա
Printing Registration Error
Possible causes: Sensor misalignment, film tension instability, plate cylinder wear, encoder fault.
Solutions: Recalibrate photoelectric sensor, adjust tension controller to consistent value, inspect plate cylinder, check encoder signal.
Related machine: Ֆլեքսո տպիչ մեքենա
Pellet Quality Inconsistent
Possible causes: Uneven feeding, screen blockage, incorrect cutter speed, temperature fluctuation.
Solutions: Ensure uniform material feeding, clean/replace filter screen, synchronize cutter speed with extrusion, stabilize temperature zones.
Related machine: Recycling Granulator
Film Bubble Instability
Possible causes: Improper air ring setting, cooling air fluctuation, draft in production area, incorrect frost line height.
Solutions: Adjust air ring for stable bubble, ensure consistent cooling air supply, enclose production area, set frost line at 3-5× die diameter.
Related machine: Blown Film Extrusion Line
Motor Overheating / Tripping
Possible causes: Overload condition, poor ventilation, voltage imbalance, bearing wear.
Solutions: Check load against motor rating, clean cooling fans & vents, verify supply voltage balance, inspect & replace bearings.
Related machine: All Machinery
Machine Maintenance How-To Guides
Practical step-by-step guides for extending equipment life and maximizing production efficiency
How to Maintain a Film Blowing Machine for Long-Term Performance
Clean the die head weekly to prevent polymer buildup. Lubricate the gearbox every 500 operating hours. Check and clean the air ring monthly. Inspect screw and barrel for wear every 6 months. Replace heating bands at the first sign of uneven heating.
How to Increase Bag Making Machine Production Efficiency
Keep sealing blades sharp — replace every 3-6 months depending on volume. Optimize film tension to prevent wrinkles. Use proper temperature settings for your material (HDPE: 120-150°C, LDPE: 100-130°C). Clean photo-eye sensors weekly for accurate bag counting.
How to Troubleshoot Blown Film Bubble Instability
Check that the air ring is centered on the die. Verify cooling air is evenly distributed from all ring ports. Ensure no drafts or air currents affect the bubble. Set frost line height at 3-5 times die diameter. Check melt temperature consistency across all zones.
How to Reduce Film Thickness Tolerance Variation
Ensure the die gap is uniform around the entire circumference using a feeler gauge. Verify the die is properly heated — cold spots cause thickness variation. Use automatic gauge control (AGC) if available. Check raw material consistency — moisture content should be below 0.1%.
Regional Service Coverage
Engineers available for on-site support across major manufacturing regions worldwide
Southeast Asia
Vietnam, Thailand, Indonesia, Philippines, Malaysia
Middle East & Africa
UAE, Saudi Arabia, Egypt, Nigeria, Kenya, South Africa
South America
Brazil, Colombia, Peru, Chile, Argentina, Ecuador
South Asia
India, Bangladesh, Pakistan, Sri Lanka, Nepal
Central Asia & CIS
Uzbekistan, Kazakhstan, Russia, Azerbaijan
Europe & Americas
Poland, Turkey, Mexico, USA
Service & Support FAQ
Common questions about our technical support and after-sales services
Need Technical Support or Spare Parts?
Contact our service team for installation, troubleshooting, training, or spare parts — we respond within 4 hours, 24/7.