Contact E-SHION Machinery | Plastic Packaging Equipment Solutions

Get in Touch With E-SHION

Contact us for inquiries about our plastic packaging machinery, technical support, or custom solution requests. Our team is ready to assist you.

Sales Inquiries

For new machine inquiries, quotations, and product information

Response time: Within 4 hours

Technical Support

For existing customers needing machine operation or maintenance support

24/7 emergency support available

Our Location

No. 33, Tingchao Road, Zhixin Industrial Park, Ruian City, Wenzhou, Zhejiang Province, China

Mon-Fri: 9:00-17:00 (GMT+8)

Send Us a Message

Fill out the form below and our team will get back to you as soon as possible.

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Company Name

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Machine Type (if applicable)

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Our Location

Wenzhou E-SHION Machinery Co., Ltd.

Industrial Zone, Wenzhou, Zhejiang, China

+86 13758783942

Visiting Our Factory

We welcome visits to our manufacturing facility in Wenzhou. Please contact us in advance to schedule a factory tour and see our machinery in production.

Schedule Factory Visit

Our Support Services

Beyond machinery sales, we provide comprehensive support to ensure your production success.

Operator Training

Comprehensive training programs for your team, either at our facility or yours, to ensure optimal machine operation.

Spare Parts Supply

Genuine spare parts with fast global delivery to minimize your machine downtime and maintenance costs.

Maintenance Services

Preventive maintenance programs and on-site service by our experienced technicians to keep your lines running.

Frequently Asked Questions

Quick answers to common questions about contacting and working with E-SHION.

Q: Where is your factory located?

A: Our factory is situated in Ruian City, Zhejiang Province, China. It's about a 40-minute flight or a 4-hour train ride from Shanghai. We would be happy to pick you up at the airport or station and welcome you to visit our factory.

Q: How long is your delivery time?

A: Our standard delivery time is usually 30-45 days. However, if you need it urgently, we can manufacture your machine first and deliver it within approximately 10 days.

Q: What's your warranty policy?

A: We offer an 18-month warranty on all our products, along with lifetime maintenance. This means that if any parts break down during the warranty period, we will provide free replacement parts.

Q: What package do you use for the product?

A: Our products are coated with anti-corrosion oil and covered with plastic film for protection. If you prefer wooden box packing, there may be an additional cost.

Q: Does your factory provide installation service?

A: Yes, our engineers can go to the customer's factory for installation. The buyer should prepare the necessary materials for testing the machine in advance and bear the cost of the supplier's technicians, including round-trip airfare, visa fees, accommodation, and wages. The cost is USD 120 per person per day, starting from the date of work commencement until their arrival at the factory.

Q: What are your terms of payment?

A: We accept various payment methods such as Telegraphic Transfer (T/T), Letter of Credit (L/C), and Western Union. Please let us know which method you prefer when making the payment.

Q: What if parts break within the warranty period?

A: If any parts break down due to manufacturing defects within the warranty period, we will express replacement parts free of charge. You can contact our customer service team to initiate the warranty claim process.