Get in Touch With E-SHION
Contact us for inquiries about our plastic packaging machinery, technical support, or custom solution requests. Our team is ready to assist you.
Sales Inquiries
For new machine inquiries, quotations, and product information
+86 13758783942 sales@e-shionmachine.comResponse time: Within 4 hours
Technical Support
For existing customers needing machine operation or maintenance support
+86 13758783942 support@e-shionmachine.com24/7 emergency support available
Our Location
Wenzhou E-SHION Machinery Co., Ltd.
Industrial Zone, Wenzhou, Zhejiang, China
Postal Code: 325000
Mon-Fri: 8:00-17:00 (GMT+8)
Send Us a Message
Fill out the form below and our team will get back to you as soon as possible.
Our Location
Visiting Our Factory
We welcome visits to our manufacturing facility in Wenzhou. Please contact us in advance to schedule a factory tour and see our machinery in production.
Schedule Factory VisitOur Support Services
Beyond machinery sales, we provide comprehensive support to ensure your production success.
Operator Training
Comprehensive training programs for your team, either at our facility or yours, to ensure optimal machine operation.
Learn MoreSpare Parts Supply
Genuine spare parts with fast global delivery to minimize your machine downtime and maintenance costs.
Parts CatalogMaintenance Services
Preventive maintenance programs and on-site service by our experienced technicians to keep your lines running.
Service PlansFrequently Asked Questions
Quick answers to common questions about contacting and working with E-SHION.
What information should I provide when requesting a quotation?
+For accurate quotations, please provide: 1) The type of product you want to produce, 2) Required output capacity (kg/h or units/day), 3) Material specifications, 4) Machine width requirements, and 5) Any special features needed. The more details you provide, the more accurate our quotation will be.
What is your typical response time for inquiries?
+We respond to all inquiries within 4 hours during business hours (Monday-Friday, 8:00-17:00 GMT+8). For urgent technical support, we provide 24/7 emergency response for existing customers.
Do you provide installation and commissioning services?
+Yes, we provide comprehensive installation, commissioning, and operator training services. Our technicians can travel to your facility anywhere in the world to ensure proper setup and operation of your machinery.
What are your payment terms?
+Our standard payment terms are 30% deposit with order, 70% before shipment. For established customers, other arrangements may be possible. We accept T/T, L/C, and other common international payment methods.
What is your warranty policy?
+We provide a comprehensive warranty covering manufacturing defects: 12 months for electrical components and 18 months for mechanical parts. Extended warranty options are available for critical components.
Ready to Transform Your Production Line?
Contact us today to discuss how E-SHION machinery can improve your plastic packaging production.
We're available Mon-Fri 8:00-17:00 (GMT+8) • Emergency support 24/7 for existing customers